Reseller Policies

1. Our Resellers are responsible for collecting payments from their own customers. Resellers are, in turn, responsible for payment directly to us for the full amount of their monthly bill.


2. The Reseller agrees to pay us a monthly Service Fee for the services we provide based upon the current Price Schedule. The Service Fee is billed to you at the end of each month (24th-31st) and is due upon receipt. Payment for
hosting fees is collected in "advance" of the upcoming month. All service ordered in the current month are billed at the end of the current month in which they were ordered.


3. If a Reseller requests termination of a Server account(s), the Service Fee is not prorated for the final month and the monthly fee is still applicable. Please keep this in mind as you request an account(s) to be terminated.


4. Reconciliation will still be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 30 day time frame) you discover an error on the part of Stormer Hosting and notify us of this error, it can then be corrected. Please remember that if you are responsible for the error (i.e. typo in domain name), you must contact us immediately (within 3 days of the error) to receive a credit for the error.


5. Should an end-user of a Reseller request to become one of our Resellers, the end-user is subject to the following: 

6. A new Reseller (previous end-user) must order a new Server with a new IP address and pay all applicable set-up fees for the Server(s) and for any additional products the Server had.


7. A new Reseller (previous end-user) must order additional Servers and IP addresses for any other Servers and virtually sub-hosted accounts that may be involved, and pay the applicable set up fees as though the accounts were being set up for the first time, including sub-host charges.


8. A new Reseller must close any accounts with their previous Reseller according to the standard procedure for that particular Reseller. The new Reseller should ensure that their balance is paid in full to their previous Reseller. Should the previous Reseller prove that there is an outstanding balance, the Servers or accounts that have been ordered will be placed on hold until the accounts have been paid in full.


If one Reseller is transferring all of their Virtual Servers to a second Reseller account, the first Reseller account balance must be $0.00 before the transfer can take place.